Frequently Asked Questions
Everything you need to know about bringing Omi Home to your space.
What is the typical shipping timeframe for furniture items?
Most in-stock furniture and decor items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, white-glove delivery is available for large furniture pieces for an additional fee. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your shipment's progress in real-time.
Are your products covered by a warranty?
All Omi Home furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.